Privacy Policy - All Star Commercial Cleaning Pty Ltd
Effective Date: February 4, 2026
All Star Commercial Cleaning Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, staff, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By engaging our services or providing your personal information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, business name, address, email, and phone number.
Service Information: Details about the premises to be cleaned, service preferences, and scheduling requirements.
Payment Information: Billing details, including bank account or credit card information for payment processing.
Other Information: Feedback, inquiries, or correspondence you provide to us.
We only collect information necessary to provide and improve our services.
2. How We Collect Information
We collect personal information through:
Direct interactions: When you request a quote, sign a service agreement, or contact us via phone, email, or our website.
Service delivery: When you provide access details, instructions, or other relevant information during cleaning services.
Third parties: Where authorized by you, such as payment processors, referral partners, or business intermediaries.
We will always aim to collect information directly from you wherever possible.
3. Purpose of Collection
Your personal information is collected and used to:
Deliver, manage, and improve our commercial cleaning services.
Process payments, issue invoices, and manage accounts.
Communicate with you regarding service schedules, updates, or inquiries.
Respond to feedback and conduct quality assurance.
Comply with legal and regulatory obligations.
We do not use your personal information for unrelated marketing purposes without your explicit consent.
4. Disclosure of Personal Information
We may disclose your personal information:
To our employees, contractors, or service providers, only to the extent necessary to deliver our services.
To comply with legal obligations, such as responding to court orders, subpoenas, or government authorities.
With your consent, to trusted third parties such as business partners or referral sources.
We do not sell, trade, or share personal information for marketing purposes.
5. Data Security
We implement reasonable and appropriate measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, including:
Secure storage of physical and electronic records.
Encrypted communications and secure payment systems.
Restricted access to personal information for authorized personnel only.
While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.
6. Access and Correction
You have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate, incomplete, or outdated information.
To make a request, contact us using the details below. We will respond within a reasonable timeframe, subject to legal exemptions under the Privacy Act 1988.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal information is no longer required, we securely destroy or de-identify it in accordance with Australian privacy laws.
8. Overseas Disclosure
We do not normally transfer personal information outside Australia. If overseas disclosure is required (for example, for cloud storage or service providers), we will ensure the recipient:
Complies with the APPs or equivalent privacy standards, or
Obtain your consent before the transfer.
9. Cookies and Online Tracking
Our website may use cookies or other tracking technologies to enhance your experience, improve functionality, and analyze website traffic. These technologies do not capture personally identifiable information unless you voluntarily provide it.
You can manage your cookie preferences through your browser settings.
10. Complaints
If you believe we have breached your privacy or the APPs, you may lodge a complaint by contacting us using the details below. We will investigate and respond promptly, typically within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Contact Information
For questions, requests, or complaints regarding this Privacy Policy or your personal information:
All Star Commercial Cleaning Pty Ltd
Address: 49 Whitehall Ave, Birkdale, QLD, Australia
Email: enquires@allstarcc.com.au
Phone: 1300 027 222
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Significant updates will be notified via our website or direct communication. Updated policies take effect immediately upon posting unless otherwise specified.
By engaging our services or providing your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.