1. Introduction

All Star Commercial Cleaning Pty Ltd (“we,” “us,” or “our”), an Australian commercial cleaning company, is committed to safeguarding the privacy of our clients and stakeholders. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By engaging our services or providing your information, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, business name, address, email address, and phone number.
• Service-Related Information: Details about the premises to be cleaned, service preferences, and scheduling requirements.
• Payment Information: Billing details, such as bank account or credit card information, for processing payments.
• Other Information: Feedback, inquiries, or correspondence provided to us.

3. How We Collect Information

We collect personal information:

• Directly from you when you request a quote, sign a service agreement, or contact us via phone, email, or our website.
• During the delivery of cleaning services, such as when you provide access details or service instructions.
• Through third parties, such as payment processors or business referrals, where you have authorized the sharing of your information.

4. Purpose of Collection

We collect and use your personal information to:

• Deliver and manage commercial cleaning services.
• Process payments and issue invoices.
• Communicate with you about service schedules, updates, or inquiries.
• Enhance our services through feedback and quality assurance.
• Meet legal and regulatory obligations.

5. Disclosure of Personal Information

We may disclose your personal information:

• To our employees, contractors, or service providers (e.g., payment processors) solely for the purpose of providing our services.
• To comply with legal requirements, such as responding to a court order or government request.
• With your consent, to third parties such as business partners or referral sources. We do not sell, trade, or share your personal information for marketing purposes.

6. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure, including:

• Secure storage of physical and digital records.
• Encrypted communication and payment systems.
• Access controls to restrict information to authorized personnel only. While we strive to protect your information, no system is entirely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information. Contact us using the details in Section 11 to make a request. We will respond within a reasonable timeframe, subject to any legal exemptions under the Privacy Act 1988.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy or de-identify the information in accordance with Australian privacy laws.

9. Overseas Disclosure

We do not typically transfer personal information outside Australia. If overseas disclosure is required (e.g., for cloud storage or service providers), we will ensure the recipient complies with the APPs or equivalent privacy standards, or we will seek your consent.

10. Complaints

If you believe we have breached your privacy or the APPs, you may lodge a complaint by contacting us (see Section 11). We will investigate and respond within [30 days]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

• All Star Commercial Cleaning Pty Ltd
• Address: 49 Whitehall Ave Birkdale, QLD, Australia 
• Email: enquires@allstarcc.com.au
• Phone: 1300 027 222

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through direct communication. The updated policy will take effect upon posting or as specified.

13. Effective Date

This Privacy Policy is effective as of May 5, 2025.

By engaging our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.